Anyway- while leaving the hotel at 3 am, I get my car back looking like this:
Upset because that obviously wasn't the way I turned my car IN to the valet, I wanted something taken care of and quick. I have never, EVER, in my entire life, experienced such rudeness and tackiness at a hotel. Although Marriott claims they are a separate entity than the valet, that valet sets an image for their hotel. The valet denied all claims, said my car was damaged when it came in and then in the claim description for wrote: Just a small scratch, told my brother to "eff off" when he asked to see the cameras, and had pure incompetence from the manager on duty.
After calling the parking manager for 2 days, leaving 3 messages with no return, I decided to call the manager of Marriott to track down this guy Aidan who is supposed to be contacting me regarding my car. Once he finally contacted me, he stated they did not do the damage, the camera shows that my car came in with the damage. Of course I asked for screen shots of the video (since I couldn't just get to Marina Del Rey that fast) and the photos looked edited. I replied asking to see the actual photos of me walking OUT of the car, to which he sent and there was nothing on my car but a reflection.
and my favorite photo of the hour is my expression when I saw my car:
I understand accidents happen, but own up! He then stated that he would go ahead and agree that my experience had been tacky, but they would not admit to the damage. Well Mr. Aidan, I just sent all your photos and a 9 page letter to Corporate Marriott, take that and perhaps even your loss of a job you little stinker!
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